Delivery & Refund Policy
Beastmaker is very proud to have your business, and we will process your order promptly.
Please allow 2 business days for us to confirm your payment and carefully prepare your order for shipment.
We strive to ship all orders the within 3 business days. However, this is not always possible, please be assured we will ship your order as soon as possible.
At the time of online purchase, you will receive an email from us confirming your order. You will receive a second email from us when your order has shipped.
TERMS OF SHIPMENT
Beastmaker uses FedEx as our preferred worldwide carrier, and Royal Mail for all orders shipped within the British Isles.
SHIPMENT DELIVERY TIMES
Please allow 2 business days for us to confirm your payment and carefully prepare your order for shipment. We then expect shipping to take anywhere between 24hrs and 5 working days depending on destination, product and time of order.
Again, we strive to ship all orders the next business day. However, this is not always possible due to the time required to process your payment, as well as the craftsmanship and quality inherent in all our products. Please be assured we will ship your order as soon as possible.
SHIPMENTS NOT RECEIVED / RECEIVED DAMAGED OR TAMPERED
In the unlikely event that you do not receive your shipment, or if your shipment arrived damaged or tampered with in any way, please contact Beastmaker immediately with your order number, pictures of damaged / tampered product and / or packages, and any other relevant details. We will investigate and deal with the issue as soon as we can.
- All return and exchange requests must be made to Beastmaker within 30 days from date of purchase.
- Return address is Beastmaker Limited, 2 Coal Cart Road, Birstall, Leicester, LE4 3BY, United Kingdom.
- All returned products must be in “like new” and “unused” condition in order to qualify for a replacement or refund.
- Any refund on returned product can only be processed via the same payment method as the original purchase. Refunds can take up to 5 business days to complete from date of issuance.
- For shipments returned to Beastmaker due to incorrect or missing address information (as provided by the customer), original shipping charges are non-refundable and charges to re-ship items will apply.
- For shipments refused by the recipient for any reason, or for shipments returned to Beastmaker for non-payment of Customs Duties and Taxes, product and shipping charges are non-refundable.